Mission
«Unique. Warm. Authentic»
"Tauraa is the name of one of our close ancestors in the Pakarati Araki family. She was a woman of great character and wisdom, a survivor of times past, who faced challenges in the small but changing world of Rapa Nui and yet maintained her values and fostered family togetherness.
E.P.
Today, Tauraa is carved in stone in our garden as a tribute to her memory.
Our plants grow and attach themselves to this sculpture in a natural way, and they seem to form a single figure with her".
Mission
«Our family tradition allow us to cultivate authentic Polynesian hospitality and to share it in the way we treat our guest daily. This is a hallmark of Tauraa B&B Hotel and we are confident that this plus will be the best complement to a memorable stay, a life experience for each passenger.»
Vision
"We firmly believe that Tauraa Hotel B&B has a role to play in Rapa Nui and the local tourism business in the post-pandemic era, projecting a model worthy of imitation in terms of accommodation services and contributing to raise the level of the image of the Rapa Nui destination, at the height of the highest aspirations that correspond to its world renown. For the same reason, we consider it a challenge to continue standing out on the island as a company that stands out for its familiar treatment".
Values
- Ethnic genuineness
- Attention to details
- Honesty in treatment
- Responsibility in service
- Appreciation of culture and family tradition
Quality Policy
- Tauraa offers its guests a service in accordance with its mission, vision and values that motivate its management.
- We strive to implement the extended sanitary measures that correspond to the reopening of tourism worldwide.
- We aspire to satisfy our passengers' expectations and achieve their loyalty through a systematic service effort that culminates in the best possible experience during their stay.
- We strive to continuously improve our standards in all areas of service.
- Most of the staff belongs to the family, so they are directly involved in complying with this Quality Policy.
- We make systematic efforts to respect the local environment in our operations and to mitigate the environmental impact of our operations.
- We also encourage fair treatment, deconcentrating services and offering our passengers external options for various activities during their stay, trying to ensure the most reliable recommendations we know.
- The owner of the hotel herself encourages the collaboration of the staff in the fulfillment of this Quality Policy and receives regular feedback from her passengers.